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Refund Policy

Last updated: 01 October 2025

Thank you for shopping with Footballtoyology. We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

 

1. Your Right to Cancel

 

Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days after receiving your goods — for any reason and without justification.

To exercise your right to cancel, please contact us at [Insert Email Address] before the cancellation period expires.

 

2. Returns

 

To be eligible for a return:

  • Items must be unused, in their original condition, and in original packaging.

  • You must include proof of purchase (e.g., order confirmation or receipt).

Please do not send your purchase back without contacting us first.

You will be responsible for paying for your own shipping costs when returning your item unless the product is faulty or incorrect.

 

3. Non-returnable or Exempt Items

 

The following items cannot be returned or refunded:

  • Perishable goods (e.g., food, flowers)

  • Personalised or custom-made items

  • Digital downloads or software products

  • Items that have been used, damaged, or altered after delivery

 

4. Refunds

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Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed automatically to your original method of payment within 14 days.

If the item was faulty or sent in error, we will refund both the item cost and the standard delivery charge.

 

5. Exchanges

 

If you wish to exchange an item for a different size or colour, please contact us at [Insert Email Address]. Exchanges depend on product availability.

 

6. Late or Missing Refunds

 

If you haven’t received your refund within the expected time:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider (it may take time before your refund is officially posted).

  3. If you’ve done all this and still haven’t received your refund, please contact us.

 

7. Contact Us

 

If you have any questions about our Refund Policy, please contact us:

📧 Email: [Insert Email Address]

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